Frequently Asked Questions

Find answers to common questions about our collections and services

How do I determine my correct size?

Please refer to our comprehensive Size Guide located on each product page. We provide detailed measurements in both inches and centimeters to ensure a perfect fit.

Are your materials sustainably sourced?

Authentic is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and sustainable textiles across our entire inventory.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.

How should I care for my Authentic garments?

Each item features a specific care label. Generally, we recommend washing in cold water and air-drying to preserve the quality and longevity of the fabric.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination.

What should I do if I receive a damaged item?

Please contact us immediately at [email protected] with your order number and a photo of the defect. We will arrange a replacement at no extra cost.